ToyStop cheerfully accepts returns for a whopping 365 days from the date you placed your order. Not happy with your purchase? Hey, it happens. Just follow these easy steps for a quick & easy refund.
Returns that don't meet the following criteria cannot be processed or refunded.
STEP 1: Verify Your Return
Item(s) must be in original, sellable condition and have all original tags and product packaging.
Item(s) returned within 15 days of purchase may be refunded via store credit or the original credit card.
Item(s) returned 16-365 days after date purchased may be refunded via store credit only.
Returns that don't meet the above criteria will be returned to you, at your expense.
STEP 2: Send it on back
Package the items securely
Include your packing slip or order number, along with the reason for return
Mail package back to the following address:
Attn: Returns Department
7025 S. Fulton Street #135
Centennial, CO 80112
Your credit will be issued after we verify the item(s) meet the above criteria. We do not refund your original shipping or return shipping charges. Please allow 7-10 business days after your return is received for your credit to appear on your account.
ToyStop does not offer product exchanges. Instead, please send your items back according to the above instructions, and then place a brand new order for the product(s) you want as a replacement, or wait for your store credit before doing so. We'll get your new order out right away.
As always, our customer service support team is happy to assist you with any question or concerns you may have regarding our return policy.